Full Traffic (non-split-tunnel) encrypts all internet traffic from your computer but may inadvertently block you from using resources on your local network, such as a networked printer at home.

Default Stanford (split-tunnel) allows access to anything at via the VPN connection but non-Stanford traffic flows normally on an unencrypted internet connection.

Stanford's VPN allows you to connect to Stanford's network as if you were on campus, making access to restricted services possible.

Which Internet Service Provider (ISP) you are using.Use Stanford's remote access virtual private network (VPN) to create a private encrypted connection over the Internet between a single host and Stanford's private network, SUNet.

Ideally, exact dates and times of your attempts to connect so that we can look through our logs.

Whether you are connecting via a modem, or a USB broadband/ADSL modem, or a router.

Which operating system version you are running.

hardware firewall in place or installed on your computer.

Whether you are managing to connect or it is rejecting your password.

Please make a note of and be prepared to provide details on the following before you contact us: If you require further support, please contact the Staff Service Centre by raising a service request on the Portal. This will require you to manually reconnect by entering a valid username, password and 2FA token.

If your WiFi, Ethernet or internet connection is disrupted FortiClient will automatically disconnect.

If you enter an invalid 2FA token twice you will have to wait 60 seconds (or close and reopen FortiClient) before trying again.

If you enter an invalid username and/or password twice you will have to wait 60 seconds (or close and reopen FortiClient) before trying again.

On entering a valid username and password you will have 120 seconds to enter a valid 2FA token.

FortiClient login requires username (UPI), password and a valid 2FA token.

To get the best experience from FortiClient VPN please note the following: Important information for users of FortiClient VPN

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